Terms and Conditions - Flat Clearance Charlton
Welcome to Flat Clearance Charlton. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.
1. Services Provided
Flat Clearance Charlton specializes in comprehensive clearance services, including the removal and disposal of unwanted items from flats and properties in Charlton and the surrounding areas. Our services include:
- Residential clearance
- Commercial clearance
- Estate clearance
- Waste removal and recycling
- Emergency clearance services
1.1 Scope of Services
Our clearance services cover a wide range of items, including furniture, appliances, electronic equipment, and general household goods. We ensure that all items are disposed of in an environmentally friendly manner, adhering to local regulations and sustainability practices.
2. Booking and Appointments
To schedule a clearance, customers can contact us via our online form or telephone. Appointments are subject to availability, and we strive to accommodate your preferred date and time.
2.1 Confirmation
Upon receiving a booking request, we will send a confirmation email detailing the service date, time, and any specific requirements. It is essential to verify the accuracy of this information to ensure a smooth clearance process.
3. Pricing and Payment
Our pricing structure is transparent and competitive. We offer quotes based on the size of the property, the volume of items to be cleared, and any special requirements.
- Flat Clearance: Starting at £XXX
- Additional services, such as packing or dismantling furniture, may incur extra charges.
- Payment is accepted via credit card, bank transfer, or cash upon completion of services.
3.1 Payment Terms
Full payment is required at the time of service completion. In cases where upfront payment is necessary, such as large-scale clearances, a deposit may be requested.
4. Cancellation Policy
We understand that plans can change. If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance to avoid cancellation fees.
4.1 Cancellation Fees
Failure to provide adequate notice may result in a cancellation fee equivalent to 20% of the total service cost.
5. Customer Responsibilities
To facilitate an efficient clearance, customers are responsible for:
- Ensuring access to the property on the scheduled date and time.
- Providing clear instructions regarding items to be cleared.
- Securing or relocating any valuable or sensitive items prior to clearance.
5.1 Property Access
Customers must ensure that all entry points to the property are accessible and that any necessary permissions are obtained, especially in multi-unit buildings.
6. Liability and Insurance
Flat Clearance Charlton is fully insured to cover any accidental damage that may occur during the clearance process. However, we are not liable for:
- Pre-existing damages to the property.
- Loss of items not listed in the clearance instruction.
- Damage caused by structural issues within the property.
6.1 Insurance Coverage
Our insurance covers up to £XXX for any unforeseen incidents during our services. Customers are encouraged to review our insurance policy for detailed information.
7. Environmental Responsibility
At Flat Clearance Charlton, we are committed to sustainable practices. We prioritize recycling and the proper disposal of waste, minimizing our environmental impact.
- Recycling of electronic waste and hazardous materials.
- Donation of reusable items to local charities.
- Reduction of landfill waste through efficient clearance methods.
7.1 Compliance with Regulations
We adhere to all local and national regulations concerning waste disposal and recycling, ensuring that our clearance services are environmentally responsible.
8. Privacy Policy
Your privacy is important to us. Flat Clearance Charlton collects and uses personal information solely for the purpose of providing our services. We do not share your information with third parties without your consent.
8.1 Data Protection
We implement robust data protection measures to safeguard your personal information against unauthorized access, disclosure, or misuse.
9. Terms of Service
By using our services, you agree to abide by these terms and conditions. If you have any questions or require clarification, please refer to our FAQs section.
9.1 Amendments
Flat Clearance Charlton reserves the right to modify these terms and conditions at any time. Any changes will be communicated to customers via email or our website.
10. Dispute Resolution
In the event of a dispute, we encourage customers to contact us directly to resolve the issue amicably. If a resolution cannot be reached, disputes will be handled in accordance with local laws and regulations.
10.1 Governing Law
These terms and conditions are governed by the laws of the United Kingdom. Any legal actions related to our services will be conducted under the jurisdiction of Charlton courts.
11. Acceptance of Terms
Using Flat Clearance Charlton’s services constitutes your acceptance of these terms and conditions. Please ensure you understand all policies before proceeding with a booking.
Thank you for choosing Flat Clearance Charlton. We are committed to providing you with efficient, reliable, and environmentally responsible clearance services.