Privacy Policy

Introduction

Welcome to Flat Clearance Charlton. We are dedicated to safeguarding your personal information and ensuring your privacy is protected. This Privacy Policy outlines the types of data we collect, how we use and protect it, and your rights concerning your information when you engage with our services.

Information We Collect

We collect several types of information to provide and improve our services to you. This includes:

Personal Information: Details such as your name, address, email, phone number, and other identifying information that you provide when you interact with us.
Financial Information: Payment details and transaction records associated with your use of our services.
Usage Data: Information on how you use our website and services, including pages visited, time spent on pages, and interactions with features.
Device and Technical Data: Information about the devices you use to access our services, such as IP address, browser type, operating system, and other diagnostics.
Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to track user activity and preferences.

How We Use Your Information

We utilize the collected information for a variety of purposes, including to:

Provide, maintain, and improve our services.
Personalize your experience by tailoring content and recommendations based on your preferences.
Process transactions and send related information, such as purchase confirmations and invoices.
Communicate with you regarding updates, promotional offers, and other relevant information.
Enhance the security and integrity of our services by detecting and preventing fraud and other malicious activities.
Analyze usage patterns to understand user behavior and inform future improvements.

Legal Basis for Processing

Our processing of personal data is based on the following legal grounds:

Consent: When you have given explicit consent for a specific purpose.
Contractual Necessity: Processing necessary to fulfill our contractual obligations to you.
Legal Obligations: Compliance with legal and regulatory requirements.
Legitimate Interests: Processing required for our legitimate business interests, provided that such interests are not overridden by your rights.

Data Protection and Security

Protecting your personal information is a priority for us. We implement a range of security measures to ensure the confidentiality, integrity, and availability of your data.

Encryption: We use advanced encryption technologies to protect sensitive data both in transit and at rest.
Access Controls: Access to personal information is restricted to authorized personnel only, based on the necessity for their roles.
Regular Security Assessments: We conduct frequent security audits and assessments to identify and address potential vulnerabilities.
Secure Data Storage: Your data is stored in secure environments with robust physical and technical protections.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Transactional data is kept for the duration necessary to process and complete transactions.
Personal data may be retained for a longer period if required for legal reasons or to resolve disputes.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Standard Contractual Clauses: We use standard contractual clauses approved by regulatory authorities to safeguard your data.
Compliance with Local Laws: We adhere to local data protection regulations in the jurisdictions where we operate.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your browsing experience and gather information about how you interact with our website.

Session Cookies: Temporary cookies that expire after your browsing session ends.
Persistent Cookies: Cookies that remain on your device for a specified period to remember your preferences.
Third-party Cookies: Cookies managed by external partners and service providers to facilitate certain functionalities.

Managing Your Cookie Preferences

You have the ability to control and manage cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

Third-Party Disclosure

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to outside parties except in the following situations:

Trusted Service Providers: Third-party companies that assist us in operating our services, provided they agree to keep your information confidential.
Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to confidentiality agreements.
Legal Requirements: We may disclose your information if required by law or to protect our rights.

Your Rights

You have several rights concerning your personal data, which include:

Access: The right to request access to your personal information.
Correction: The right to request correction of inaccurate or incomplete data.
Deletion: The right to request deletion of your personal information.
Restriction: The right to restrict processing of your data.
Data Portability: The right to receive your data in a structured, commonly used, and machine-readable format.
Objection: The right to object to processing based on legitimate interests.
Automated Decision-Making: The right to not be subject to decisions based solely on automated processing.

Exercising Your Rights

To exercise any of these rights, please contact us using the appropriate channels. We will respond to your request in accordance with applicable laws.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received information from a minor without parental consent, we will take steps to delete that information promptly.

Consent Withdrawal

You have the right to withdraw your consent to our data processing activities at any time. To do so, please contact us. Withdrawing consent does not affect the legality of processing based on consent before its withdrawal.

Security Breach Protocol

In the event of a data breach, we have established protocols to promptly address and mitigate any potential risks. This includes notifying affected individuals and relevant authorities when necessary, in compliance with legal requirements.

User Responsibilities

While we strive to protect your personal information, you also play a role in maintaining the security of your data. This includes:

Keeping your account credentials confidential.
Promptly notifying us of any unauthorized access or suspicious activities.
Ensuring that the devices you use to access our services are secure.

How We Handle Data

We utilize various methods to ensure the proper handling of your data, including data minimization, regular audits, and strict access controls. Our data management practices are designed to align with industry standards and legal requirements to maintain the highest level of data integrity.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise reviewing the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the beginning of this policy and, if necessary, notify you via email or other communication channels.

Effective Date

This Privacy Policy is effective as of April 27, 2024.

Conclusion

Your privacy is of utmost importance to us at Flat Clearance Charlton. By using our services, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns about our privacy practices, please feel free to reach out to us through the designated channels.